Passes are normally processed within seven days, but please be aware that they are sent to your organisation by second class post, which can be prone to taking longer during bank holidays or other disruption to normal working hours. We are NOT able to provide a guaranteed delivery timescale. 

If you are purchasing a pass for a specific visit, please factor this in and allow plenty of time as your pass will not arrive immediately. Please allow a reasonable timescale for delivery before considering your card to be lost. All enquiries should be directed through the HRA Privilege coordinator at your own railway or tramway in the first instance.

Once your payment is complete you should receive an on-screen message advising you if it is succesful immediately. Please check this before resubmitting a payment.

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By submitting this form, you agree to abide by the terms and conditions of the HRA Privilege Pass scheme.

Please note that any refunds will be subject to credit/debit card fees and any other handling or adminstration costs.